Bilingual Medical Receptionist

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical, prescriptions, dental and vision insurance


• Retirement savings plan with company match


• Company-paid and supplemental life insurance


• Flexible spending accounts


• Paid vacation, sick and personal leave


• 11 paid holidays


• Professional development and training


• Tuition reimbursement


• Employee referral bonus program


• Flexible work arrangements


• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Medical Receptionist (Bilingual) performs front desk duties for the medical clinic. The position welcomes visitors and clients, answers telephone calls, registers and schedules patients, provide customer service, handles cash, and interact with patients as important part of intake, eligibility and billing process. 

ESSENTIAL DUTIES and RESPONSIBILITIES: 

• Answers incoming telephone calls and welcomes all persons entering the clinic
  
  
  
  1. Transfers calls appropriately and uses the Electronic Medical Record (EMR) to update patients’ arrival status.
  
  
  2. Schedules lab and provider appointments through the EMR, assuring provider continuity and patients’ satisfaction.
  
  
  3. Serves as liaison between providers and patients.
  
  
  4. Answers preliminary non-medical questions.
  
  
  5. Makes reminder calls for next day appointments.
  
  
  6. Calls patients and reschedules cancelled or missed appointments within 48 hours of missed appointment.
  
  
  7. Updates patient information in the EMR as needed.
  
  
  
  


• Distributes the daily incoming mail and packages and maintains the logbook for packages.


• Handles cash regularly, to include receiving payment for provider visits and providing complete coverage of cashier duties as needed.


• Orients and trains volunteers for the front desk and supervises their participation.


• Assists in specialty referral process by notifying patients of upcoming specialist appointments, distributing referral letters, and maintaining a record of confirmed appointments.


• Assists with implementation of Maryland Medicaid acceptance at the clinic as assigned.


• Provides coverage for eligibility specialist as needed.


• Performs other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• High School Diploma; Associates Degree preferred.


• Two years’ administrative experience, preferably in a medical setting.


• Experience working with the Latino community preferred.

SKILLS and COMPETENCIES: 

• Excellent written, verbal and interpersonal communication skills in English and Spanish.


• Knowledge of computer systems (MS Office products) and ability to navigate web based applications.