Medical Assistant/Front desk Receptionist

Forum Health is a nationwide network of medical healthcare providers specializing in functional and integrative medicine. Our Brookfield, WI office is looking to add an experienced Medical Assistant/Front desk Receptionist to the team.

The Medical Assistant/Receptionist position is the front and backbone of the clinic. Medical Assistants guide the patient on their personalized journey to live a better, healthier life. Because of this great responsibility, all assigned tasks must be completed with great care and accuracy. Medical Assistants are the liaison between the provider and the patient and must maintain a professional, calm demeanor always. This person will cross train for the front desk as well assisting with phones and patient documentation.

Requirements Education/Experience

Requirements include High School Diploma or GED. Must possess 1 year of experience as a Medical assistant. The candidate must demonstrate strong organizational and communication skills. Preference will go to candidates willing to adapt to a fast-paced environment with a steep learning curve.

Duties and responsibilities include the following. Other duties may be assigned.

• Responsible for office assistant duties including coordinating and scheduling patient appointments and follow ups, greeting patients, and answering and returning patient calls.


• Responsible for gathering a thorough medical history, including vitals and BMI prior to each visit, of the patient and entering or updating patient medical record information.


• Responsible for scheduling lab testing, ordering required lab work for patients, contacting the patient regarding lab reviews, and updating the patient medical record information.


• Required to train and obtain identified certifications for medical practice equipment and devices.


• Responsible for assisting in procedures and the set-up of medical equipment.


• Responsible for the management of medical faxes and working on prior authorizations for prescribed medications.


• Refills medications as directed by the provider and coordinates prescriptions with the patient’s preferred pharmacy as needed.