Job Summary
The Medical Assistant (MA) Lead oversees in planning, providing, and evaluating patient care at the appropriate skill level. They have a duty to provide a standard of care that meets or exceeds that of a competent and knowledgeable Medical Assistant, and help other MAs maintain these standards.
This position will assist in the growth, training, and development of our Medical Assistants. The MA Lead is key to offering guidance through positive one on one interactions and group trainings.
This position requires an ability to engage, educate and train our employees and a strong ability to build relationships. The MA Lead demonstrate good listening skills, value a diversity of perspectives, be non-judgmental, able to give constructive feedback and be honest and candid. They will be well versed in all areas of the clinic and be able to share their knowledge and act as a role model for the team.
For Florida: The MA Lead performs duties within their scope of practice delegated by, and under the supervision of, a physician (FL) (In FL cannot be anyone other than a MD).
Essential Job Functions
Provides excellent communication.
Ensures all MAs follow the quality measures process.
Oversees and manages clinical back-office flow, the interaction of the clinical staff, and all daily functions.
Ensures all MAs provide quality medical treatment.
Promotes a positive work environment in which team members willingly serve each other and refuse to tolerate unacceptable treatment of others.
Manages and trains MAs to continually improve performance and skill level.
Recognizes achievements and gives team members performance appraisals.
Proficient in EMR and care workflows and procedures. Able to train others
Updates documentation of weekly eye-wash inspections, temperature logs, monthly fire extinguisher inspections, oxygen cylinders, and the change of sharps container for the MAs on the team.
Takes inventory of supplies / medications and place orders with the diction of the clinic administrator.
Ensures that all MAs are aware of training they must receive to increase their rank and monitor performance of these duties for promotions and quality assurance.
Works with clinic administrator to resolve conflicts among team members.
Assesses MAs performance by monitoring workflow.
Makes sure the clinic follows all the regulatory processes included but not limited to: OSHA standards, HIPAA policy and procedure manual.
Performs all other MA-related duties as assigned and when necessary.
Minimum Required Education, Experience & Skills
Medical Assistant Certificate issued by an accredited institution approved by the State of Florida, or one year experience working in a health care setting that included direct patient contact or a combination of training, education, and experience that is equivalent to one of the employment standards listed above and provides the required knowledge and abilities.
Knowledge of medical terminology.
Knowledge of ICD-10 and CPT coding.
Expert in computer literacy in electronic health record.
Ability to react calmly and effectively in emergency situations .
Basic mathematical skills.
Satisfactory venipuncture techniques.
Safe work practices in a clinic setting.
Excellent communication and customer service skills .
Preferred Education, Experience & Skills
High school graduate or GED equivalent
Certified in AED and CPR
At least 5 years as a certified medical assistant
Bilingual in English/Spanish preferred but not
Physical & Mental Requirements: (check all that apply)
☐ Required immunizations and vaccinations.
Ability to lift to 50 pounds.
Ability to push or pull heavy objects using up to 100 pounds of force.
Ability to stand or sit for extended periods of time.
Ability to use fine motor skills to operate equipment and/or machinery.
Ability to properly drive and operate a vehicle.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Occasionally requires exposure to communicable diseases or bodily fluids.
Occasional travel for clinic activities may be (ex. InnovaCare meetings or training).