Medical Receptionist - Family Medicine

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Medical Receptionist is responsible for creating a friendly, welcoming and well-organized front office for patients and facilitating their flow through one of the TrueCare health centers. They are responsible for maintaining a professional and efficient environment for answering phone calls, addressing patient questions, registering new patients, scheduling appointments, updating records, and collecting and posting fees.

Intake and Processing of Patients

1. Ensure reception area is well-maintained, neat and clean for each working day; have all front desk activities fully operational at the start of business hours.
2. Check patients in, verifying patient identification, address, phone number(s), billing information and demographics.
3. Inform patients of TrueCare services, policies and procedures.
4. Inform and update patients of wait times.
5. Qualify self-pay patients, according to TrueCare protocols, for any available programs the patient qualifies for and accurately enter data into Intergy.
6. Review the “Agriculture/Migrant” question with patients according to current protocol and accurately enter data into Intergy.
7. Print and verify immunization record of children through the San Diego Immunization Record(SDIR).
8. Respect and maintain privacy and dignity of patients; assure patient confidentiality at all times.
9. Answer incoming calls, address inquiries, and take detailed messages when necessary.
10. As appropriate, transfer calls or send tasks through our Electronic Health Record (EHR) to nursing and/or provider staff.
11. Pre-register, register and schedule patient appointments, as needed.
12. Assist patients with completion of registration forms, as needed.

Collection and Posting of Fees

1. Inform patients of costs of care provided.
2. Collect co-payments and fees, issue receipts and post payments according to TrueCare protocols.
3. Monitor and log any problems that occur with the POS device and notify the Information Systems(IS) department immediately.
4. Input collection and insurance information into Intergy. Ensure self-pay billing is completed daily.
5. Balance daily financial registers and submit data to the billing department; give fees collected to the person responsible for making deposits.

• High school diploma or equivalent.
• One (1) year experience as a Medical Receptionist or administrative/clerical experience.
• Basic computer proficiency.
• Knowledge of episodic programs and qualification requirements.

• Bilingual in English and Spanish.
• Experience working with EHR.
• Knowledge of medical terminology.
• Knowledge of healthcare insurance billing procedures, including ICD-
• 9 and CPT/HCPCS coding conventions and procedures.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here.

Visit truecare.org to learn more!   Health Inside. Welcome in!   Salud Adentro. Bienvenido!

In the spirit of pay transparency, we are excited to share the base salary range for this position.  If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role.   Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer generous benefits and retirement plans.

Employment is contingent on having a seasonal COVID-19 vaccination, or use of a mask, from November 1 through March 31 of every year.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here. In the spirit of pay transparency, we are excited to share the base salary range for this position.

If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer generous benefits and retirement plans.