Medical Receptionist: FT, Days

Position Highlights:

• Retention Bonus: $1,000!


• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.


• Work/life: You will find support to help you manage your personal life while building a career.


• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values:  Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

What you will do:

• Obtains, verifies, updates and scans patient information and provides support services to patients and medical staff


• Verifies patient’s current insurance coverage through insurance websites


• Collects and posts co-pays and past due balances, and completes any necessary forms obtaining signatures as necessary


• Obtains prior authorizations and pre-certifications as needed


• Manages referrals through EMR


• Follows all incentive guidelines by helping the practice meet a variety of incentive program goals, including Meaningful Use and Patient Centered Medical Home


• Performs daily banking through Virtual Merchant and FRMC cashiers


• Prepares a daily financial spreadsheet for practice


• Ensure the submission of timely, accurate and complete information to the Central Billing Office


• Uses collection management reports to keep accounts receivable current


• Looks for instances of Red Flag Identity theft patterns and reports potential threats to Privacy Officer


• Requests, locates, sends and receives patient medical records according to federal, state or local guidelines


• Maintains medical appointments for patients 


• Answers phones in a pleasant manner, screens calls following clinic guidelines to appropriately and expeditiously direct caller


• Maintains clean, orderly waiting area including patient message board, children’s area, and reading materials


• Organizes and maintains an inventory system to ensure adequate levels of supplies with emphasis on patient care and cost containment

What you will need:

• High school graduate; vocational education preferred.  Experience in medical ambulatory setting.


• Current CPR certification or obtained within 3 months of employment and maintained. 


• Proficient in the use of personal computers with strong typing skills.  Skilled in the use of Microsoft Outlook, Excel, and Word is desired.


• Interpersonal:  Development and maintenance of effective relationship with medical and administrative staff, patients and families, co-workers and the public.  Ability to communicate effectively in writing and verbally with medical and administrative staff, patients and families, co-workers and insurance companies.  Skill in preparation and presentation of reports to FPG management as requested.  Ability to remain calm and poised in urgent situations.


• Critical Thinking:  Skill in exercising initiative, judgment, problem solving, and decision making.  Skill in analysis and interpretation of data, and preparation of reports.  Skill in time management and organization.  Ability to prioritize and meet deadlines to avoid crises management.


• Knowledge:  Organization policies, procedures, systems and objectives.  Knowledgeable in medical office procedures and medical terminology with computer and cash handling experience.      Governmental regulations and compliance requirements.  Computer systems and applications.


• Must possess a valid State of Ohio motor vehicle operator's license and insurable under Firelands auto policy.  Employee must provide proof of personal automobile liability insurance coverage upon request.