Medical Receptionist: FT Days

Position Highlights:

• Retention Bonus: $1,000!


• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.


• Work/life: You will find support to help you manage your personal life while building a career. 


• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values:  Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

Position Summary:

Responsible for performing a variety of duties including but not limited to: greeting patients, vendors, and other visitors and notifying appropriate staff of their arrival, operating telephone console to route incoming calls and place outgoing calls, scheduling of patient appointments, obtaining current and accurate insurance information each visit, verifying coverage through insurance company, obtaining pre-certifications or prior authorizations as needed, maintaining daily accurate records for timely billing of accounts, notifying patients of account status and payments due using collection techniques to assist in keeping accounts receivable current. Assigned to a specific practice but may need to assist in covering other practice sites.

What you will do:

• Obtains, verifies, updates and scans patient information and provides support services to patients and medical staff


• Verifies patient’s current insurance coverage through insurance websites


• Collects and posts co-pays and past due balances, and completes any necessary forms obtaining signatures as necessary


• Obtains prior authorizations and pre-certifications as needed


• Manages referrals through EMR


• Follows all incentive guidelines by helping the practice meet a variety of incentive program goals, including Meaningful Use and Patient Centered Medical Home


• Performs daily banking through Virtual Merchant and FRMC cashiers


• Prepares a daily financial spreadsheet for practice


• Ensure the submission of timely, accurate and complete information to the Central Billing Office


• Uses collection management reports to keep accounts receivable current


• Looks for instances of Red Flag Identity theft patterns and reports potential threats to Privacy Officer


• Requests, locates, sends and receives patient medical records according to federal, state or local guidelines


• Maintains medical appointments for patients


• Answers phones in a pleasant manner, screens calls following clinic guidelines to appropriately and expeditiously direct caller


• Maintains clean, orderly waiting area including patient message board, children’s area, and reading materials


• Organizes and maintains an inventory system to ensure adequate levels of supplies with emphasis on patient care and cost containment


• Demonstrates Competence related to the application of our core values.


• Practices all facets of Health & Safety


• Demonstrates competence in communication, professionalism, organizational and analytical skills, and technical/professional skills and knowledge in performance of duties and responsibilities rendered to the customer population served.

What you will need:

• High school graduate; vocational education preferred.


• Experience in medical ambulatory setting.


• Current CPR certification or obtained within 3 months of employment and maintained.


• Proficient in the use of personal computers with strong typing skills. Skilled in the use of Microsoft Outlook, Excel, and Word is desired.


• Eligibility: All employees must be able to provide proof of their identity and their right to work in the United States. As a condition of employment, employee will have annual tuberculin testing. Initial testing upon hire will consist of a 2-step tuberculin test, symptom survey, or chest x-ray. Employees can elect to have the Hepatitis vaccine or sign a wavier to decline due to prior vaccination.


• Must possess a valid State of Ohio motor vehicle operator's license and insurable under Firelands auto policy. Employee must provide proof of personal automobile liability insurance coverage upon request.


• Successful completion of a 90 day get-acquainted period.