Medical Receptionist, Full-Time - Plymouth, MN

VIVO Infusion, LLC

Front Desk Receptionist - Medical Practice

Plymouth, MN

Vivo Infusion is looking for a friendly, professional, and highly organized Medical Receptionist to bring their incredible skills and experience to our dynamic team in Plymouth, MN! The person in this role acts as the first point of contact for patients, ensuring a positive experience from check-in to check-out.

Key responsibilities include verifying and entering patient information, processing referrals, managing mail and office documentation, maintaining medical records, and ensuring the efficiency of all front-office operations. At check-out, you will assist with payment collection and future appointment scheduling.

Our ideal candidate will come with prior working experience in a patient-facing administrative environment, technical proficiency to include previous work with practice management software/electronic health record documentation, working knowledge of medical terminology, and payment processing. The person in this role must be collaborative with strong attention to detail, problem-solving, organization, and communication skills. If you are an administrative professional with prior healthcare experience looking to grow your career while contributing to providing patients with the ultimate experience, we encourage you to apply, today!

Compensation Range:

• $20.00 - $24.75/HR

• Bonus Plan Target: 5% Annually (Based on performance)

• Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits Offered:

• Medical, Dental, Life, Vision

  • Option for HSA w/ Employer Contribution

• 401K with Employer Match up to 4%

• PTO: Accrual 4+ weeks/YR

• Wellness Reimbursement Program - $360/year

• Employee Referral Bonus - Uncapped bonus potential

• Tuition Assistance Program

• Employee Assistance Program (Employer paid)

• Short & long-term disability (Employer paid)

• & More

Employment Type & Schedule, FLSA Status:

• Full-Time

• Monday-Friday | 7:45 am - 4:30 pm

• Non-Exempt

Reports to: Clinical Operations Manager

Location: Manhattan - Plymouth, MN: 15700 37th AVE North, Suite 230. Plymouth, MN 55446

Primary Responsibilities:

• Receive and screen visitors and telephone calls, providing general information both in person and over the phone.
• Verify patient demographic and insurance information prior to visits for all pre-scheduled patients; perform data entry to ensure accuracy.
• Register all patients at each visit according to established policies, capturing complete and up-to-date patient and insurance information.
• Document patient payments, including co-payments, past balances, and other charges.
• Schedule patients for physician visits and maintain updated appointment calendars to optimize clinic efficiency.
• Process all referral requests from physicians and patients promptly and accuratly.
• Notify clinical personnel of patient arrivals to ensure timely and efficient care.
• Manage and deliver departmental mail to relevant personnel.
• Track laboratory results for patients and follow up with lab companies in case of discrepancies or errors.
• Coordinate faxes, file management, and general office information to maintain organized operations.
• Process and maintain medical records in compliance with HIPAA and company policies.
• Conduct patient check-out, process payment for the current visit, schedule future appointments, and facilitate referrals and other orders as requested by the medical team.

Qualifications:

• High School Diploma or equivalent is required.
• 1 year of customer service or patient-facing experience is required.
• Experience as a Medical Receptionist or similar is preferred. To qualify, this working experience should include some management of medical files, electronic health records (EHR), payment processing, insurance verification, medical terminology and abbreviations, and assisting with patient inquiries.
• Strong typing skills and working technical knowledge, with the ability to learn new medical systems, and troubleshoot technical issues with office equipment as needed.
• Must possess excellent communication skills with the ability to effectively communicate with a varied audience both internally across multiple departments, to patients, and external professionals as needed.
• Must be detail-oriented and have strong organizational skills with the ability to maintain efficiency and accuracy while working in a fast-paced environment.

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Who We Are:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized, care for every patient.

We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture!

Vivo Infusion has received The Gold Seal of Approval� from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval� shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website: https://vivoinfusion.com/

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts (medical equipment and machinery). The employees may be exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is required to stand; walk and talk, hear and smell.

Requires excellent visual acuity and manual dexterity. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. He/she is frequently required to sit; stoop, kneel, bend, crouch, or crawl.

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver�s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request:

• Contact details such as name, address, email address, and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com.