Medical Receptionist - Hamtramck Clinic

The medical receptionist position at the FQHC clinic serves as the first point of contact for patients and visitors in a clinic setting. This role involves managing front desk operations, scheduling appointments, maintaining patient records, and providing excellent customer service to ensure a positive experience for patients. 

Primary Duties:

•   Welcomes patients and visitors by greeting patients and visitors, in person or on the 

tele phone; answering or referring inquiries.

•    Schedules appointments for primary care, behavioral health, and dental appointments with a 

focus on dental.

•    Optimizes patients' satisfaction, provider time, and treatment room utilization by 

scheduling appointments in a timely fashion with the ability to multitask.

•    Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing 

service delivery compared to schedule, reminding provider of service delays.

•    Call patients to remind them of upcoming appointments and to help them schedule testing for 

off­ site services

•    Provide patients with intake and new patient forms as well as copies of our office policies 

and legally required documents

•    Comforts patients by anticipating patients' anxieties; answering patients' questions. 

maintaining the reception area.

•    Ensure s availability of treatment information by filing and retrieving patient records.

•    Maintains patient accounts by obtaining, recording, and updating persona l and financial

information.

•    Obtains revenue by recording and updating financial information, recording and collecting 

patient charges: controlling credit extended to patients; filing, collecting, and expediting 

third-party claims.

•    Maintains office inventory and equipment by checking stock to determine inventory level, 

anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of

supplies; scheduling equipment service and repairs.

EDUCATION AND EXPERIENCE:

• High School diploma, medical assistant certificate preferred
• Must have excellent written & verbal skills
• Must have basic understanding of medical terminology
• Must have basic understanding of patient charges and insurance information