Medical Receptionist - Mount Vernon, IL

The chosen candidate will be responsible for providing all around support to the clinic and patients in the following capacities:

Patient focus:

• Welcomes patients into the clinic in a warm and friendly manner


• Checks-in patients as they arrive for their appointment


• Provides a clean and organized waiting area


• Assists with helping patients select appropriate skin retail products


• Optimizes patient satisfaction


• Enters patient information and billing information into electronic database


• Protects patients and employees by adhering to OSHA infection-control policies


• Identifies and resolves patient-centered problems in a timely manner; Involving Clinic leads when appropriate


• Adheres to HIPAA privacy policies


• Follows all Standard Operating Procedures and other guidelines

Administrative Support:

• Assists clinic team in various admin needs


• Maintains electronic medical charts/files


• Other duties and projects as assigned.

Scheduling:

• Schedules appointments for new and existing patients


• Reviews schedules for accuracy and productivity


• Completes patient reminder phone calls if needed

Required Qualifications:

• Requires a High-School diploma or equivalent 


• At least 2 years’ experience in a healthcare environment; Preferably in a Dermatology or a Specialty Clinic


• Strong computer skills – Microsoft Office and ability to learn new computer software


• Customer-satisfaction personality


• Ability to travel to other clinic locations in the Twin Cities metro area as needed to cover shifts as needed


• Prior understanding of HIPAA compliance

Additional Qualifications:

• Strong work ethic and team player


• Exceptional organizational skills and effectively prioritizes tasks


• Excellent customer service skills


• High degree of professionalism


• Ability to deal sensitively with confidential material


• Strong interpersonal (verbal and written) communication skills


• Ability to communicate with various levels of management


• Positively contribute to the USS team environment by taking initiative to learn and build skill sets


• Ability to independently problem solve