Senior Clinical Services Specialist (Pharmacist) - St. John's, Newfoundland

Position Type:                Full Time

Department:                  Pharmacy

Work Location:              St. John's, Newfoundland

Work Arrangement:     Hybrid

Travel Required:            Occasionally to clinic

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country


• State-of-the-art facilities to provide high-quality products and services


• The opportunity to be a part of a winning, high-performing team


• Collaborative, engaging workplace culture – we are passionate about our people!


• Flexible working environment that promotes a healthy work-life balance


• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued


• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year


• Quarterly virtual social events!

The Opportunity:

The Pharmacist is responsible for accurately checking prescriptions (clinical and technical aspects), patient counselling, working with health care professionals to resolve any drug related problems and preparing orders for delivery. The Pharmacist works closely with other members of the pharmacy team to properly dispense medication to clinics. Other administrative duties may be required to provide patient care and support the pharmacy team. The Pharmacist is expected to participate in all aspects of Pharmacy Operations required of a team player. All roles at Sentrex will be cross trained and you may be required to help out in other areas of the pharmacy when required. 

A Day in the Life (What you will do here):

• Accountable and responsible for clinical aspects of drug distribution, including prescription clinical review/verification, patient counselling, and resolving drug related problems. Navigating the healthcare system, including insurance investigation and coordinating with patient support programs.


• Provide exemplary customer service to clinic staff, nurses and physicians primarily by phone/email 


• Adherence to all relevant guidelines including the established Standard Operating Procedures and all applicable regulatory requirements as set out by the provincial College of Pharmacists 


• Drug reimbursement navigation as required by patient insurers and support programs.


• Pharmacovigilance reporting to drug manufacturers and communication to health care providers to help address adverse events.


• Provide direction, guidance and problem solving to pharmacy team with respect to daily tasks 


• Developing and maintaining professional relationships with health care professionals, reimbursement coordinators, private payers and patients 


• Billing prescriptions through pharmacy software (Kroll) ensuring all required documentation is adequate and appropriate including (but not limited to) accounts receivables, dosage and dosing intervals, third party billing restrictions, limited use codes, scheduled appointment dates, clinic locations, copayment management and coordination of benefits 


• Liaison between insurance plans and physicians directly to ensure all necessary paperwork and information is provided to the patients plan for coverage review. 


• Understanding, recognizing, resolving third party billing issues for high dollar value products 


• Accurately entering data to enable dispensing medications to ensure arrival to the appropriate destination on time 


• Patient follow-up calls 


• Attends and participates in staff meetings as required (virtually)


• Additional duties as assigned

What you need to ensure you are set up for success:

• Registered and licensed as a pharmacist with the provincial pharmacy college required (RPh designation). 


• 1-2 years Pharmacist experience preferred 


• Experience with Kroll is required 


• Experience and understanding of specialty medications along with third party billing issues is considered an asset 


• Exceptional knowledge of third-party Insurance plans, special authorizations, and EAP’s 


• Excellent communication skills, verbal and written in English. Ability to effectively communicate in French is considered an asset. 


• Strong computer skills in a Windows environment using MS Office (Excel, Word) 


• Excellent phone etiquette 


• Highly organized with strong attention to detail 


• Proven ability to self-manage time, set priorities and multi-task in order to meet various competing work deadlines 


• Ability to perform all clinical duties involved in successful dispensing of medications 


• This position requires a significant degree of self-starting and independence 

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.


• You are highly adaptable with a track record of success during times of growth and organizational change.


• You have a proven track record of developing trust and influence at multiple levels.


• You demonstrate an impactful and candid communication style.


• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

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  We value our employees! Our permanent full-time employees are provided with a:

  
  
  
  
  • Competitive Salary and generous vacation entitlement
  
  
  • Wellness Program (5 paid days off for your well-being!)
  
  
  • Paid Sick Days
  
  
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
  
  
  • Employee & Family Assistance Program
  
  
  
  

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications.  We realize that not every candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.