Essential Duties and Responsibilities:
• Performs the duties of a dental assistant as needed.
• Builds a positive work environment.
• Helps direct patient flow and daily assignments and tasks to other dental assistants.
• Ordering of supplies for the dental department under supervision of the Dental Director and/or Dental
Clinic Administrator.
• Provides Quality Assurance reviews pertaining to accuracy in documentation, compliance with clinical
measures, OSHA, Joint Commission, HIPAA and other regulatory agencies.
• Responsible for patient's comfort as well as patients understanding of treatment that will be delivered.
• Responsible for taking and developing diagnostic quality dental radiographs. Also responsible for
determining if the quality of the radiographs is within acceptable limits.
• Responsible for basic dental equipment maintenance as well as having an understanding of and ability
to perform instrument and operatory sterilization.
• Responsible for keeping operatories stocked with dental materials and supplies.
• Responsible for the proper use and mixing of restorative materials, impression materials, bases, liners,
and other dental materials.
• Responsible for the proper pouring up of impressions and trimming of models.
• Performs and records quality control checks on specific dental equipment following established protocol
as directed.
• Maintains a neat and orderly work area.
• Ensures the observance of PCC policies, procedures, and safety practices.
• Increases employee motivation, retention, and engagement by providing ongoing coaching to staff and
delegates workloads during downtime to ensure staff are always engaged and productive.
• Aids in the implementation of systems that improves patient intake, flow and patient satisfaction and
provides feedback to managers, ensures the efficient processing of patients and smooth patient flow.
• Monitors internal and external customer service and ensures quality customer service to all and follows
PCC customer service guidelines and protocols.
• Assists in interviewing and hiring of prospective candidates.
• Promotes teamwork within and outside of clinical area (i.e., establishes good relations between clinical
and clerical areas).
• Functions as troubleshooter regarding the daily clinical support areas when necessary.
• Responsible for front desk/appointing duties when designated by the Dental Director and/or Dental
Clinic Administrator. These duties include but are not limited to:
o Answering telephone calls, transferring calls to the appropriate person.
o Taking and answering phone messages.
o Scheduling appointments for patients.
o Checking patients in.
o Assisting in patient paperwork
o Assist with dental billing and insurance coordination.
o Triaging emergency patients.
• Other duties and responsibilities as directed by the Dental Director and/or Dental Clinic Administrator.
Experience/Training:
• High School diploma or equivalent
• Constantly communicates with patients, families, and other healthcare providers. Must be able to
exchange accurate information in these situations.
• 3+ years dental assisting and team lead experience preferred.
• 3+ years EMR experience preferred.
Certifications/Licenses:
• Certification of Completion for Coronal Polishing and Application of Pit and Fissure Sealants
• Dental Assistant Diploma
• Current and valid CPR card
Physical Demands:
• Must be able to remain in a stationary position 50% of the time.
• Must be able to move around the clinic site 50% of the time.
• Constantly operates a computer, computer printer, copy machine, and telephone.
• Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from
one level to another.
• Ability to move as needed to perform necessary nursing skills such as wound care, injections, and other
procedures.
• Must be able to transport from one site to another.
• Must be able to cover other shifts as necessary.
Language Skills:
• Ability to read and write proficiently using the English language.