Healthcare Administrator

Healthcare Administrator

Ipswich & Bury St Edmunds

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience.

Role overview

We are looking for a new Healthcare Administrator to join our Ipswich and Bury St Edmunds sites. This will be 40 hours over 5 days per week, including weekends on a rota basis. 

As you’d guess from the title this role involves carrying out different administrative duties and it’s a varied role – you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different.

We need someone who is incredibly customer focussed and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.

What skills and experience do I need?

We’ll provide training so experience isn’t always needed, but the following things will be advantageous:

• Previous experience in a customer or patient facing role


• Experience in a busy administrative role


• A competent user of all Office 365 programmes


• Tech savvy and comfortable working on new systems e.g. patient record systems


• A good phone manner


• An excellent grasp of the English language both verbally and in written format


• A good team player – happy to jump in and support others when required
  

What we’re offering

• A salary of £24,000.00 (FTE), rising to £24,500.00 upon successful completion of probation 


• 25 days annual leave plus bank holidays


• An extra day of birthday leave


• A company pension scheme


• A discretionary bonus scheme, paid on a quarterly basis


• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme


• Cycle-to-work scheme


• Death in service cover of 3 x salary


• Monthly all-stop days, with team building and educational sessions included


• An environment where your learning and development is supported through a range of various learning tools and courses


• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients


• Company-funded staff events


• Fully stocked on-site pantries filled with delicious food and drinks


• Excellent transport links


• A bright, spacious and modern working environment, built to the highest standards
  

Please note: we are not able to offer sponsorship for candidates to work in the UK at this time. 

If you would like an informal chat about the opportunity or to request a job description, please contact suffolk.hr@newmedica.co.uk 

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.