Healthcare Administrator Associate

Healthcare Administrator Associate – FULL TIME POSITION 

Hours: 11am - 7pm AEDT (Mon – Fri)  

Location: Hybrid – working from home and XRHealth office in Vermont, Victoria 3133 

Who we are: 

XRHealth is the world’s first Virtual Reality Telehealth platform. We provide VR Telehealth physiotherapy, psychology and occupational therapy to patients Australia-wide.  

This is a hybrid position – work from home and XRHealth headquarters in Vermont Victoria, 3133. 

About you: 

With a background in health care, medical reception, or NDIS, you are looking for an opportunity to learn new skills. You have an interest in health technology and a genuine desire to assist people. 

What you’ll be doing: 

Managing phone enquiries, appointment bookings and patient rescheduling 
Educate the patient about XRHealth products and services 
Documentation and administration tasks 
Invoicing and accounts payments 
Updating of software on our VR headsets 
Assisting with VR headset logistics/refurbishing 
Basic headset troubleshooting/technical support 
Working in a collaborative multi-disciplinary team environment 
Maintaining up to date CRM (Hubspot and Cliniko)  

What you need to succeed: 

Strong communication skills and commercial acumen  
Excellent relationship-building skills including with team members  
Proficiency in office computer operations and CRM systems (Office 365, HubSpot and Cliniko) 
An aptitude for learning  
Efficient time management skills