For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.
About the Role
ProPharma is seeking an Indonesian-speaking Medical Information Specialist with a background in nursing, pharmacy, or life sciences to join our Medical Information Contact Center. This is an excellent opportunity for candidates comfortable with pharmacology and interested in regulatory compliance and pharmaceutical industry support.
Key Responsibilities
🔹 Medical Information & Customer Support
Respond to medical inquiries from healthcare professionals, patients, and other stakeholders via phone, email, and digital platforms.
Provide accurate and compliant information based on approved medical resources.
Translate and deliver medical responses between English and Indonesian, both verbally and in writing.
🔹 Compliance & Quality Assurance
Accurately document and report adverse events, pregnancy reports, product complaints, and other special situations in accordance with regulatory requirements.
Ensure all responses meet ProPharma’s quality standards and client-specific guidelines.
Support quality review processes for translations and inquiry handling.
🔹 General Responsibilities
Maintain timely and accurate documentation in the Inquiry Handling System (IHS).
Participate in after-hours support on a rotational basis if required.
Follow company policies on data privacy, confidentiality, and health & safety.
Requirements
Qualifications & Experience
Degree in Nursing, Pharmacy, Life Sciences, or a related field.
Full work rights in Australia (Visa sponsorship is not available).
Demonstrated interest in medical information, pharmacovigilance, or regulatory compliance.
Skills & Competencies
Indonesian speaker with strong business English proficiency.
Able to confidently understand and communicate pharmacological concepts in both languages.
Excellent written and verbal communication, attention to detail, and professional etiquette.
Strong translation ability (Indonesian <> English), ideally with experience in medical or technical content.
Comfortable multitasking and managing priorities under time constraints.
Proficiency with Microsoft Office and document systems.
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***