Medical Assistant

Job Description:          Medical Assistant

Reports To:                  Back Office Supervisor 

Status:                        Full-Time, Non-Exempt

Position Summary:   The Medical Assistant assists the physician(s) in preparing patients to be examined, and for setting up the examining rooms.  The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.

Duties & Responsibilities:

• Sets up the examining rooms and prepares patients to be seen by the medical provider
• Performs routine back office clinical tasks as follows:
  1. Vital signs, chief complaints
  2. Simple Lab: HET, AU, UPT, EKG and others as needed
  3. Keeps instruments and examining rooms clean and orderly
  4. Sterilizes instruments
  5. Knowledgeable about daily procedures as per available protocols
  6. Assisting providers during scope exams or procedures
• Assists in obtaining data or reports for keeping monthly statistics
• Assists in other supportive services as necessary for the orderly flow of patients, such as, keeping charts orderly, assists in pulling and filing charts, as needed
• Attends regular staff meetings
• Assists patients with filling out questionnaires
• Is knowledgeable about immunization schedules workflow protocols, safe administration techniques , storage and handling ,correct IZ documentation, and collects appropriate data for entry into the computer for follow-up of immunizations
• Assists with tracking and rescheduling of patients as per protocol
• Is knowledgeable about patient education handouts
• Comply with IHC’s HIPAA, and Privacy’s Policies
• Participate as a proactive representative of the Patient Centered Health Home
• Perform duties utilizing the Team-Based Approach
• Performs other duties as assigned

Required Qualifications, Knowledge & Abilities:

• High school degree or equivalent required with a medical assistant certification or upon successful completion of an externship at IHC
• Fluent in English/Spanish and computer skills a plus
• A minimum of two years experience working as a medical assistant in a health care setting
• Ability to lift and carry 20 lbs required
• Ability to stand and/or walk for extended periods of time required
• Excellent organizational and customer service skills
• Ability to follow written and oral instructions and learn new procedures quickly
• Ability to stay calm while working quickly and with a high degree of accuracy
• Flexibility, initiative, and reliability
• Knowledge of & ability to work with the American Indian community & other minority populations
• Ability to maintain strict confidentiality
• Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition
• Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, & efficient manner. Ability to multitask & thrive in a fast-paced, constantly changing environment
• Ability to carry out all responsibilities in an honest, ethical & professional manner and demonstrate good judgment

Physical Requirements: 

• Will be working in a fast paced non-profit community health clinic environment and must be able to:
  • sit, stand and walk for extensive periods of time;
  • lift up to 35 pounds; and
  • stoop, squat, or bend frequently
• Possess the manual and finger dexterity as well as the eye-hand coordination sufficient to accomplish the duties associated with your job description
• Ability to visually observe as well as hear and communicate with patients and professional staff
• Ability to do extensive work on the computer and the telephone in communicating with staff, patients, and vendors

Working Conditions:  

• Potential exposure to airborne and blood borne infectious diseases and pathogens
•  Normal working hours will be from 8:00 am to 5:00 pm although hours may vary depending upon business need
• Must be able to work independently and meet deadlines while also being an effective leader and collaborating with the agency-wide management team

Preference is given to qualified American Indians in accordance with the American Indian Alaskan Native Preference Act (Title 25, U.S. Code Sections 472, 473 and 473a). Other than the above, the Indian Health Center of Santa Clara Valley is an equal opportunity employer including minorities, women, disabled and veterans.            

Approvals/Acknowledgements