DescriptionWe are searching for a Medical Assistant II with our Outpatient Otolaryngology Clinic in The Medical Center-- someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service in a healthcare setting. You will also assist in the coordination of flow and provider schedules to effectively manage patient care.
“As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.”
Think you’ve got what it takes?
Qualifications
One of the following required
- CCMA- Certified Clinical Medical Assistant certificate from the National Health career Association required
- CMA-AAM- Certified Medical Assistant from the American Association of Medical Assistants
- EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services required
- EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services required
- EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services required
- EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services required
- EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services required
- LIC PAR- License Paramedic from the Texas Department of State and Health Services required
- NCMA- National Medical Assistant Certification from the National Center for Competency Testing required
- NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals required
- RMA- Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants required
- 2 years of related experience required
- Experience in a health care setting or customer service-focused industry preferred
- Outpatient clinic operations experience preferred
Responsibilities
- Responds to customer questions with prompt information and/or services related to appointment status, wait time, or unanticipated problems
- Performs patient registration procedures per clinic process
- Utilizes the patient management system to mark the arrival of patients and opens accounts
- Changes status of all non-arrived patients daily to reflect canceled, no-show, or rescheduled status
- Prioritizes patients to be roomed based on appointment and arrival times and other clinic procedures
- Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process
- Assists with patient escorts and helps with paperwork as needed
- Assists in the collection and documentation of patient/family data which includes biophysical and psychosocial information according to clinic scope
- Reports abnormal or out of range data to RN or provider
- Ensures that requisitions have necessary clinical, demographic, billing, and payor information
- Monitors patient flow and fills in or assigns staff as necessary to avoid bottleneck and assure minimal patient wait time