We are:
We are a multispecialty physicians group. We provide both walk-in urgent care services and scheduled appointments to patients from all lifestyles. We pride ourselves on delivering the highest quality professional services in a personalized manner that respects the dignity, privacy and needs of each patient served. We expect all employees to be courteous, respectful and helpful to patients, patients’ family members and colleagues at all times. It is our experience that the positive interactions of patients, their families and our staff provide us with the best marketing.
You are:
· a problem solver, make timely decisions
· great attention to detail
· great customer service skills and make patients feel comfortable
· effective communicator with patients and staff
You will:
• Greet/ check-in patients.
• Manage incoming and outgoing calls in a prompt, professional, and courteous manner.
• Receiving requests for recur medication and preparing prescriptions for a signature by the provider.
• Ensure the completion of all necessary forms and documentation including medical insurance with an accuracy rate of no less than 95%.
• Schedule appointments in Electronic Medical Records system.
• Register and discharge patients, ensuring all documents have been filled out properly and copays and other monies due are paid at the time of service.
• Liaising with patients, providers, and patient’s family members in compassionate and kind manner.
• Coordinate the scheduling of additional appointments, testing and making doctors notes as needed.
• Verification of insurance, obtaining prior authorizations for any testing and referrals to specialty physicians.
• Answer patient questions completely and effectively and, if needed, provide follow-up or refer to another person or department for assistance whether in writing, verbally or electronically.
• Participate in team meetings on a regular basis about upcoming patient visits and other care initiatives.
• Maintaining office supplies and forms necessary to carry out front desk activities.
• Assist clinical staff with other administrative tasks as needed.
• Ability to work independently and as a part of a team.
• Maintain confidentiality at all times.
• Other duties as assigned.
Requirements for this position is a minimum of 1 year of healthcare or medical office experience. Proficient in relevant computer applications. Good data entry and typing skills. Able to multitask in a fast paced environment. Strong communication skills a must. High school education or GED equivalent required.