Medical Receptionist

Thank you for expressing your interest in pursuing a career with Valley Medical Group. We are a provider-owned, multi-specialty group dedicated to fostering diversity, equity, and inclusion in healthcare. We proudly serve a diverse community of over 55,000 patients at four locations throughout the Pioneer Valley.

Valley Medical Group is looking for a Medical Receptionist to join our Family Practice team and work in our Easthampton Health Center. If you are looking for a dynamic environment, this is your opportunity! 

Position: Medical Receptionist

Location: Easthampton

Hours: 40 hours, Monday-Friday generally between 8am-6pm, with occasional rotating weekend shifts, a few times per year. Hours may vary dependent on the needs of the department. Exact schedule to be discussed at time of interview.

As the Medical Receptionist you will be responsible for phone and portal management, which includes answering and directing calls, documenting messages, queueing medications, and relaying messages to patients from Providers. Additionally, you will also be responsible for managing reception inboxes and portal messages by responding to questions and scheduling same day and future appointments.

Job Responsibilities:

• Answer and direct phone calls
• Patient check in: obtain demographic information, insurance verification, collect payments, provide necessary forms
• Patient check out: schedule follow-up appointments
• Document all interactions in the Electronic Medical Record (EMR)

Required Qualifications: 

• High school degree or GED
• 2 or more years of customer service experience
• Ability to multitask and prioritize

Additional Preferred Qualifications:

• Experience as a medical receptionist or other front office experience preferred
• Experience working in an electronic medical record (EMR)
• Experience with multiline phones

If you do not meet all of the preferred qualifications, we strongly encourage you to apply and/ or inquire. We often have multiple open positions and could consider you for another opportunity with our organization.

Valley Medical Group offers: 

• Medical, Dental & Vision Plans
• 401(k) Plan with Company Match
• Health Savings Account & Flexible Spending Account
• Generous Paid Time Off 
• 7 Paid Holidays 
• Company-Paid Long-Term Disability Insurance
• Company-Paid Life Insurance 
• Voluntary Life, Accident and Critical Illness Insurance Options
• Company Wellness Program 
• Employee Assistance Program
• Commitment to Diversity, Equity, and Inclusion
• Free On-Site Parking

Valley Medical Group values Diversity, Equity, and Inclusion as an Equal Employment Opportunity Employer

Valley Medical Group provides a workplace free from discrimination, harassment, and retaliation on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability, veteran’s status or any other protected classification. While committing to promote diversity, equity and inclusion in the workplace, we actively strive to recruit, hire, promote, and retain a diverse workforce. VMG has an active DEI committee & and provides DEI training to our employees. We work hard to maintain a workplace where all employees feel valued, respected, and empowered to reach their full potential.