SUMMARY: Serves as initial contact for all patients visiting office.
DUTIES AND RESPONSIBILITIES:
Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate department or employee.
Clears messages each morning and delivers to appropriate department or employee.
Meets and greets patients.
Prepares and forwards outgoing mail and packages.
Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
Maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
Inputs patient information and demographics into computer system.
Verify demographics and insurance.
Scan in all patient documentation including proof of insurance verification.
Ensure all receipts are signed after collecting payments.
Ensure all consents are signed.
Perform end of day cash reconciliation.
Maintain clean and orderly waiting area and patient bathrooms.
Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
Performs other related duties as assigned by management.
QUALIFICATIONS:
High school diploma or equivalent.
Must obtain and maintain BLS certification.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Ability to understand and follow written and verbal instructions
Commitment to excellence and high standards.
Strong organizational skills; able to manage priorities and workflow.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Ability to effectively communicate with people at all levels and from various backgrounds.
Knowledge of medical terminology helpful
Professional appearance and demeanor
Bilingual skills a plus.
COMPETENCIES:
Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service--Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Frequently required to walk, sit, and stand.
Occasionally exposed to bloodborne and airborne pathogens or infectious materials
Occasionally required to travel for training purposes.
Required to attend at least 2 community clinic events per year.