Medical Receptionist

General Purpose

Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

CANDIDATE MUST HAVE MEDICAL OFFICE EXPERIENCE

Main Job Tasks and Responsibilities

• greet patients


• register patients according to established protocols


• assist patients to complete all necessary forms and documentation including medical insurance


• ensure patient information is accurate including billing information


• inform patients of medical office procedures and policy


• maintain and manage patient records


• move patients through appointments as scheduled


• answer incoming calls and deal with inquiries


• transfer calls as required


• schedule patient appointments


• collect co-pays and payments


• report statistics as required


• schedule tests, scans and outside appointments for patients


• obtain external medical reports as required by medical professionals


• respond and comply to requests for information


• deal with incoming and outgoing post


• complete other clerical duties as assigned


• maintain stock of forms and office supplies


• ensure reception area is well maintained, neat and clean


• safeguard patient privacy and confidentiality

Education and Experience

• high school diploma


• knowledge of medical terminology, procedures and diagnosis


• knowledge of computer and relevant software applications


• knowledge of general administrative and clerical procedures


• working knowledge of healthcare insurance preferred

Key Competencies

• communication skills


• information collection and management


• planning and organizing


• attention to detail


• customer service skills


• adaptability


• confidentiality