Medical Receptionist

Athena Care is seeking a Medical Receptionist for our Nashville clinic to provide coverage from 7AM-4PM Monday-Friday.

The Medical Receptionist is the initial point of contact when a patient arrives and represents the office. The Medical Receptionist greets patients, navigates the check in and out process while striving for patient satisfaction in every interaction.

Core Job Duties & Responsibilities

• Greets incoming patients, and assists with check in process
• As needed, answers calls or other contact forms from patients; engages professionally and courteously with contact
• Follows scheduling procedure and ensures completion of intake process, providing support to both clients and providers as needed
• Provides superior customer services to all individuals and agencies involved through any and all modes of contact
• Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc)
• Identifies and resolves clients needs and issues to ensure quality patient service as they arise
• Follow contact center protocol in for handling inquiries as they arise
• Completes administrative and operational tasks to ensure the office is clean, organized, and presents well to patients and visitors
• Communicates effectively within the organization providing regular updates to supervisors and peers about current and completed tasks
• Other duties as assigned

Education/Experience:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1-year prior healthcare experience preferred.

Licenses/Certifications:

• None required

Knowledge, Skills, & Abilities

• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Physical Requirements

• This is an office-type role with primarily sedentary job duties and limited reaching, pulling, pushing, or carrying.