GENERAL JOB DESCRIPTION: Perform all responsibilities of the reception area, which primarily involves; checking in and checking out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at time of service.
ESSENTIAL FUNCTIONS:
Answer telephones, schedule appointments and redirect to appropriate departments as needed.
Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences, including physical therapy appointments.
Confirm appointments in advance; reach out to patient when necessary.
Prepare schedules for clinic and identify any issues prior to visit.
Greet patients, check-in and help patients complete necessary intake forms.
Confirm, capture, and correct any changes in patient demographics and insurance.
Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect.
Collect patient payment according to the patient’s benefits and as noted within the EHR and other applicable software.
Collect and scan patient’s insurance card and photo ID.
Mail no show letters daily.
Review daily superbills for completion from clinic team, make edits necessary to collect proper time of service payment due at check-out.
Balance payments received and prepare deposit daily.
Complete all scheduling tasks, messages, requests, referrals, and faxes.
Return voicemails as well as making second and third attempts to patients who have left voicemails.
Provide EOB to patients and thoroughly explain balance as needed.
Fax DWC forms to proper recipients.
Collate, sort and identify a variety of medical information for scanning/queuing into EMR system
Sort faxes and assist with any fax failures and distributing to appropriate departments as needed.
Assist with Release of Information requests by completing in office or sending to third party accordingly.
All other duties as assigned.
QUALIFICATIONS
Education:
High School diploma
Experience:
Previous experience in a medical office setting
Computer experience
Special Skills:
Fluent in Spanish (preferable)
Knowledge of medical and insurance terminology
Attention to detail
Ability to multitask between multiple applications
Ability to effectively communicate both orally and written
Ability to work in a fast paced environment
Physical Demands:
Must have adequate visual acuity to read, the ability to interpret and understand written material
Environmental Working Conditions:
Indoors with rare conditions of extreme noise.
Continuously handle multiple tasks simultaneously and work as a part of a team.
Frequently performs tedious and exacting work in high volume conditions with frequent changes in tasks.