Physical Therapy Medical Receptionist

General Job Summary: Responsible for performing a variety of clerical duties in a professional manner.

Essential Job Functions:

• Greets, screens, schedules, and directs patients/visitors to appropriate areas and demonstrates excellence with respect to treating and caring for customer’s in-person and over the phone.
• Responsible for performing a variety of clerical duties: answers phone calls, takes messages, fax, scan, etc.
• Verify that all forms, test results, and other paperwork is in the electronic health records system according to therapy office protocol.
• Obtain, verify, and update patient information and provide support services to patients and therapy staff.
• Maintain the practice management system.
• Daily calls to patients from the scheduling pool to schedule therapy visits.
• Collect payments for services rendered per policy, including copayments and balances on patient accounts.
• Daily drawer balancing.
• Compliance with HIPAA, OSHA, and safety standards of the organization.
• Perform other duties that may be necessary or in the best interest of the practice.

Education/Experience: High school diploma or equivalent. Minimum one year of experience in a customer service position in a medical practice setting preferred.

Other Requirements: Schedules will change as department needs change including overtime and travel between therapy locations to support staff as needed.

Performance Requirements:

Knowledge:

• Knowledge of OrthoCincy Mission, Vision, and Values.
• Knowledge and proper use of office equipment.
• Knowledge of practice management and electronic health records systems.
• Knowledge and proficiency of word processing, computer/pc and internet/email skills.
• Knowledge of HIPAA, OSHA, and safety regulations.
• Knowledge of basic medical terminology and anatomy.

Skills:

• Skilled in the use of a practice management software system and accuracy in data entry.
• Skilled in communicating effectively with providers, staff, patients and vendors.
• Skilled in organizing and multi-tasking.
• Skilled in adaptability and basic math skills.

Abilities:

• Ability to work effectively and deal courteously with patients, staff, and others.
• Ability to multi-task and analyze situations to respond appropriately.
• Ability to use math skills to accurately complete daily balancing and provide accurate change to the patient.
• Ability to organize work environment and work load to meet needs of the organization.
• Ability to work as a team player (critical in this position).

Equipment Operated: Standard office equipment.

Work Environment: Medical Office.

Mental/Physical Requirements: Sitting primarily 90% of shift with computer work and/or phone calls. Fast paced high productivity environment.