Medical Administrator

Dispensing Administrator

Northampton

Monday – Friday (Full time office hours)

Temporary – Permanent

£12ph

We are looking for a dedicated, motivated, and detail-oriented Administrator to become a part of our client’s team. In this role, you will play a key part in supporting daily operations, ensuring that all tasks are carried out smoothly and efficiently. You will collaborate with colleagues to maintain a seamless workflow while delivering top-notch service to customers and healthcare professionals. This position demands excellent organisational skills, a proactive attitude, and a strong commitment to upholding high standards of service and accuracy.

Responsibilities

• Handle telephone calls promptly and professionally, addressing general inquiries and customer orders.
• Take detailed messages and ensure they are forwarded to the appropriate colleague.
• Process customer orders efficiently and accurately.
• Maintain precise and up-to-date records.
• Request and process prescriptions in a timely manner as required.
• Build meaningful and positive working relationships with customers.
• Develop and maintain a thorough understanding of product knowledge.
• Address and resolve complaints efficiently to ensure customer satisfaction.

The Candidate

• Possesses a clear, friendly, and empathetic telephone manner.
• Demonstrates strong communication and organisational skills.
• Adopts a proactive, self-motivated, and methodical approach to work.
• Capable of multitasking effectively in a dynamic environment.
• Displays exceptional attention to detail.
• Maintains a positive "can-do" attitude.
• Has a good working knowledge of Microsoft Office.
• Demonstrates accurate keyboard and data entry skills.
• Has prior experience working with databases.
• Brings at least three years of customer service experience.